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Frequently asked questions

A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.

Yes, we do have physical Small Stores and we do offer offline services at the Store.

Triple C Diamonds Inc. #202 8356 120th Street Surrey British Columbia V3W3N4. CANADA.

As we are the direct manufacturers, so discarding the possibility of middlemen like wholesalers, retailers you can get such fine piece of Jewelry at such low costs.

Yes absolutely. Just send us the image of the design Which you like to make. As soon as we get your design our jewelry experts will work on the amount of gold & diamonds needed and will get back to you with the approximate price in making that jewelry. To make jewelry of your designs call us on +1-604-961-4740 or email us at Contact@triplecdiamonds.com

We provide free delivery Worldwide.

We ship international countries such as United States, Canada, Australia, Europe, England, Singapore etc. Shipping is free but import duty & other taxes will be paid by the customer at the time of delivery.

All our products are 'Made to Order', so it will take approx. 14 to 20 working days for your order to get shipped. We have ready to ship jewelry also available that you can choose it.

 We use FedEx, Canada post , UPS and some private courier company. These methods of shipment are fully insured against losses, damages and theft in the event of shipment.

We offer a full no questions asked refund within 15 days of placing the order except on customized goods. The return policy is limited to items that have not been tampered from their original condition with tags, as described on the website and with original certification. Please contact us to discuss this issue. It is to be noted that only jewelry priced up to CAD 1000$ and Solitaires and Solitaire jewelry up to CAD 1500$ are covered in this policy. No refund will be provided for jewelry over CAD 1000$ and Solitaires and Solitaire jewelry over CAD 1500$.

YES, All charges for the return will be paid by Customer.

NOTE: All products should be returned within 15 days only. No return will be accepted after completion of 15 days from the date you place your order.

Customers have 15 days of Delivered Item. Your refund amount will get deposited to your nominated bank account within 5 days after we receive the return product in its original condition.

All our jewelry is hallmarked.

All our sourced diamonds are Kimberly Certified which is an internationally approved identity that the diamonds sourced are conflict free.

This may happen due to submitting incorrect information like card holder name, credit card no., card verification no. After verify and rectify you will able to complete your order.

We have different types of payment options: Through debit card, credit card and net banking.